General Terms and Conditions
These Terms and Conditions set out the rules for using Royal Club's online casino and betting services. They explain the relationship between us and you, the account holder, and describe your obligations when using our site. By registering or continuing to use our services you accept these terms, any account notifications we issue and the site rules that apply to specific products or promotions.
Account responsibilities
You are responsible for keeping your account details secure and for all activity that takes place under your account. Only one account is permitted per person, household and payment method unless we agree otherwise in writing. You must provide accurate information during registration and promptly update any changes. We may suspend or close accounts that show suspicious activity, fraud, multi-accounting or breaches of these terms.
Eligibility requirements
To use our services you must be at least 18 years old and legally permitted to place bets in your jurisdiction. We reserve the right to refuse or close accounts where local law or our risk assessments prohibit play. Registration and withdrawals are subject to identity and address verification (KYC). You will need to provide documentation on request before certain transactions or withdrawals are processed.
Acceptable platform use
Our platform is for lawful, personal use only. You must not attempt to manipulate games, use bots, collude with other players, or exploit promotional terms. Use of VPNs or other tools to bypass geographic restrictions is prohibited. If we detect irregular play or attempts to abuse the site, we may void bets, withhold winnings and suspend the account pending investigation.
General bonus and promotion rules
Promotions and welcome bonuses are subject to specific terms which will be displayed with each offer. Typical rules include eligibility, minimum deposit methods, wagering requirements, contribution rates by game type and time limits. We may exclude certain payment methods from promotions. Abuse of bonuses or attempts to circumvent wagering requirements may result in the bonus being cancelled and winnings forfeited.
Deposits and withdrawals
We accept a range of payment methods in GBP. Deposits are usually credited instantly; withdrawals are subject to verification checks and processing times which vary by method. Before making a withdrawal we may ask for proof of identity, address and proof of payment. We may apply transaction limits, pending periods or split large payouts in line with our risk and anti-money laundering procedures. Third-party fees may apply to some payment methods.
Dispute resolution
If you have a dispute, contact our support team via the in-site help channels and provide relevant details. We will investigate and respond as soon as reasonably possible. If you remain dissatisfied we will explain any further options available, including how to escalate the matter where independent dispute resolution is available in your jurisdiction.
Updates to terms and conditions
We may amend these terms from time to time to reflect changes in law, regulation or our services. Material changes will be communicated to you by site notice or account message. Continued use of the site after notification constitutes acceptance of the updated terms, so please check this page regularly. If you do not accept a change you should stop using our services and close your account.