Responsible Gambling at Casino Royal Club

At Royal Club we take safer gambling seriously. We want players to enjoy their time with us while keeping play under control. Our approach combines clear tools, straightforward limits and easy access to support so customers can manage spending, time and behaviour in a way that suits them.

Player protection principles

We aim to prevent harm by applying basic principles: clear information, easy-to-use account controls, proactive monitoring for risky patterns and prompt support when needed. We respect your choices and will act quickly if we identify signs of problematic play, while protecting privacy and following best practice for safer gambling.

Activity-control tools

You can manage your account with a set of practical tools available in your profile and cashier. These are designed to help you keep gambling within your personal limits and provide time away when needed.

Deposit limits

Set a daily, weekly or monthly deposit limit to control how much you add to your account. Limits take effect immediately and can be reduced at any time. Increasing limits may be subject to a cooling-off period to prevent impulsive changes.

Loss limits

Loss limits let you cap net losses over a set period. This tool helps you limit the amount you can lose before play is paused, giving you more control over spending.

Time limits and session reminders

Use session timers and reality checks to track how long you play. You can set maximum session lengths or receive periodic reminders, helping you stick to planned play time and take regular breaks.

Account breaks and self-exclusion

If you need a longer break, choose a timeout from 24 hours up to 30 days. For more serious concerns, self-exclusion is available for periods of six months or longer. While excluded, your account access and marketing contact will be restricted for the chosen duration.

Recognising signs of problematic behaviour

Look out for changes in play or behaviour, such as chasing losses, spending more than intended, borrowing money to gamble, neglecting work or family, or hiding activity. If you notice these signs in yourself or someone close to you, consider using our tools or seeking support.

Practical tips to stay in control

Simple habits can reduce risk: set and stick to deposit limits, schedule fixed play sessions, avoid gambling when stressed or under the influence, and keep gambling funds separate from essential bills. Talk to someone you trust if gambling is affecting daily life.

Professional help and support organisations

If you need expert help, contact organisations that specialise in gambling-related support. In the United Kingdom these include BeGambleAware, GamCare and Gamblers Anonymous. They offer confidential advice, self-help tools, counselling and details on local services. If you would like assistance with limits or account closure, contact our support team and we will help you take the next step.