Casino Royal Club Privacy Policy
This Privacy Policy explains how Royal Club collects, uses and protects the personal information you provide when you register, play or otherwise interact with our online casino and sportsbook services in the United Kingdom. We take your privacy seriously and set out below what we collect, why we process it and how you can manage your data.
Types of data we collect
We collect information you give us directly, information we generate from your activity on the site and technical data from your device. This helps us operate your account, process payments and keep the service secure.
Personal data
Personal data you provide may include your name, date of birth, postal address, email, phone number, identity documents submitted for verification, and payment details. We only ask for what is necessary to verify identity, complete transactions and meet legal obligations.
Technical and device data
This covers IP address, device type, browser and operating system, session identifiers, and timestamps of your activity. We use this data to improve site performance, detect fraud and apply geo-restrictions where required.
Transactional data
We record deposits, withdrawals, wagers, wins and account balances, along with records of bonuses and promotional activity where applicable. Transactional data is retained to support payments, dispute resolution and compliance checks.
How we use your information
We use personal and technical data to:
- create and manage your account and verify your identity;
- process deposits, withdrawals and payouts;
- monitor play and account activity for fraud prevention, responsible gambling and AML checks;
- provide customer support and handle complaints;
- send account notifications and, where you consent, marketing communications;
- comply with legal and regulatory obligations.
Data protection practices
We protect your data using encryption in transit, secure storage, access controls and regular security reviews. Access to personal data is limited to authorised staff and contracted service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember your preferences and analyse usage. Cookies fall into categories such as essential, performance, functional and targeting. Third parties may also set cookies for analytics and advertising. You can manage cookie settings in your browser and via our cookie banner when you first visit.
Information sharing and third parties
We share data with third parties only where necessary for service delivery or legal reasons. Typical recipients include payment processors, identity verification services, game and platform providers, analytics providers and fraud prevention partners. We require these partners to protect personal data in line with our standards.
Access, correction and deletion of data
You have the right to request access to your personal data, correct inaccuracies, restrict processing or request deletion where permitted. To exercise these rights, contact [email protected]. We will respond to requests in line with applicable data protection practices and may need to retain certain records for legal or regulatory reasons.
Policy updates
We may update this policy from time to time. Significant changes will be notified via your account or on the website. The current version is available on this page and applies from the date shown at the top of the policy.